Why is my Comcast Xfinity service not working?
No problems detected
If you are having issues, please submit a report below.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 127,493 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
-
Wi-fi (12%)
-
TV (12%)
-
Total Blackout (7%)
-
E-mail (7%)
-
Phone (2%)
Advertisem*nt
Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Mechanicsburg, Wilmington, Houston, Fort Branch, Philadelphia, Boston, San Jose, Chicago, Takoma Park, Phoenix, Stockton, Sacramento, Fort Bragg, Portland and New York City.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta | TV | |
| Mechanicsburg | Wi-fi | |
| Wilmington | Internet | |
| Houston | Total Blackout | |
| Fort Branch | Internet | |
| Philadelphia | Wi-fi |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- PDXCane🙌🏼🇨🇴🇺🇲⚓ (@PortlandCane) reported
@antwanstaley @charlyf0xtr0t The platform itself is awful. Hard to navigate and freezesI watch through Comcast
- Arkanium (@ArkaniumV) reported
@comcast your little piss baby ceo is too scared to get a twitter so **** you i hope your company falls
- Deanna Chapman (@deeechap) reported
So on my day off I ended up dealing with redoing out router setup the way the Xfinity tech said to since he said our equipment was the problem. It made it way worse, so I undid it all. Turns out the main problem was just the location of the eeros.
- Smnth Nhm (@SamNHam) reported
I wasn’t having connectivity issues & then all of a sudden it goes out for 2 nights straight, 2x in one night in fact, and all of a sudden I am being told that I should be paying more for more Internet speed, and that way I can avoid connectivity issues @Xfinity @XfinitySupport
- Harry Bush (@SULTANofSTINK) reported
@comcast I wonder what #Comcast would do if a customer fell on hard times and couldn't pay their $90 monthly cable bill
- Sean Hayford Oleary (@sdho) reported
@mplsalex @BicycleHannah Aren't those small green ones usually communications? So like Comcast or US West?(Wouldn't it be neat if you had a sort of "311" that could take ownership of this problem and get the message to the right spot?)
- Michelle Hughes (@Albuckeye) reported fromHuntsville, Alabama
@googlefiber I am so mad about you making a switch to a streaming service and how much it cost I thought I was getting better service switching from Xfinity but I’m going back
- letitia webster (@letitia_webster) reported
@comcast they provide horrible service and expect poor front line workers to take the beating! No escalation path, no managerial support, leadership is oblivious!
- Crystal García (@11crystalee) reported
@AmazingAri_10 Xfinity has an outage and at&t internet is horrible right now too
- Kelsey Preston (@kelseypreston33) reported
Now on hour 9 of our @Xfinity internet being out and no idea when it will be fixed. That doesn't work when we all work from home. @XfinitySupport
- Mullet Nation Inc.Ⓜ️ (@MulletNationInc) reported
@tomgara Comcast is likely just a Microsoft EA customer and got M365 at no cost for 3 years...
- sprout ♧ (@sproutix) reported
**** you comcast. the internet better be back up tomorrow. its been 10 ****** hours.
- KD (@A5IP_OF_KD) reported
@KingGeorge went into stream to make a comcast joke and that **** is already dead and to add to it the -164 roll back, do you need a hug my guy?
- Smnth Nhm (@SamNHam) reported
Please @ATTHelp - service all of Chicago so I cancel @Xfinity @XfinitySupport - their answer for ****** service is to pay more
- Dave Guilford ⚾️ (@dguilford) reported
@swimone @comcast Love your first paragraph but **** Comcast.
- Walter is a Monster Hunter (@SummonerWalter) reported
@snow_kun >Comcast Customer Service Found your problem lolSeriously tho, hopefully you'll get your problems fixed soon dude
- DTown30 (@Bryanstatham1) reported
@JeffB62331883 @swimone @comcast “Get vaccinated and vote blue”. Never mind. You ARE THAT STUPID
- kaisha 🦋 (@sadgalsecret) reported
@repulsivepiss @AnemoneAndMe oh my god. many things are terrible about this but the worst is the prospect of comcast calling me "pumpkin"
- Charly Foxtrot (@charlyf0xtr0t) reported
@antwanstaley @PortlandCane yeh well the Comcast system is awful to begin with
- tales of the eniabyss (@ghostofkezia) reported
knowing that the issue went unsolved, the xfinity supervisor i had contact with unadded me from his contacts LMFAO you dont **** with me
- Jerrick Daxn (@Big_BadBarlow) reported
Day 5….no ******* internet or cable service @Xfinity
- George Ivezaj (@GeorgeIvez) reported
Stupid Comcast got rid of the HD version of CBC. I guess I can't watch Canadian coverage of the Olympics, in high definition.
- Megatron (@SatanicMegatron) reported
So is the @peaco*ckTV app terrible, or is it ****** because I’m using an @Xfinity Flex box? I can see why they just give these away.
- SPP (@SteampunkPaganX) reported
@acidfiend @comcast Had to register the new device on Comcast. Did the unplug with no change very 1st thing...lol. Thanks though for the help & the Series X has been in the Xbox store the last 3 Thursdays good luck.
- KT (@kt_100000) reported
@Xfinity @nbc No one cares, there’s been an outage over 6 hours now, get your **** together
- Jennifer Ann (@Jennife91193821) reported
@amyklobuchar Comcast is 1/3 of a mile from my house but they won't bring it down my street unless I pay for it because the houses are not close enough together.
- zoe (@BringtheAvocado) reported
WHY TF IS MY NBC NOT WORKING @Xfinity
- Erenas Gaming (@ErenasSCB) reported
Thought the internet had stabilized but it appears streaming tonight is a lost cause. Get one thing in the house fixed and another thing breaks. See you guys tomorrow for Thirsty Thursday hopefully comcast will take care of the issues in the area.
- letitia webster (@letitia_webster) reported
@comcast terrible customer service. They have an outage and I can't get a tech to fix my service for 6 days! They offered the opportunity to be wait listed. Who caused the outage?
- get vaccinated! 💉 (@rnrdiva) reported
@Xfinity TV service was much more reliable using the coax cable. Now it goes out when the WiFi goes out.
